Refund policy

All sales on Madridonomy are final. As a new, independent label currently running limited drops, we're not able to offer returns, exchanges, or refunds for change of mind, sizing, or personal preference. Please check sizing and product details carefully before ordering.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from what you ordered, email admin@madridonomy.com within 48 hours of delivery with your order number and photos. Verified cases get a replacement of the same item, subject to stock, or a full refund to your original payment method if a replacement isn't available.

Order not delivered

If a tracked order is confirmed lost or undelivered by the courier, you can choose a full refund or a replacement.

Cancellations

Orders can be cancelled only before they've shipped, for a full refund to your original payment method within 5–7 business days. Once dispatched, an order can't be cancelled, returned, or refunded outside the cases above.

Failed, duplicate, or excess payments

Any payment that fails, gets charged twice, or is deducted in excess due to a technical or bank error is refunded automatically to your original payment method — this isn't a product return and isn't affected by the no-returns policy above.